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To friend: "Gomennasai"

To a boss and manager at the workplace: "Sumimasendeshita"

To the customer and client: "Moushiwake gozaimasendeshita”

【Example】

When you make a mistake at work you must tell your boss soon as possible. Explain the cause and recognize that you are responsible. You should say, "Sumimasendeshita" to ask for forgiveness. In Japan, it is important to think about how to avoid making repeat mistakes.